At Balaji Pure Naturals, customer satisfaction is important to us. This Cancellation & Return Policy explains the terms under which orders may be canceled, returned, or replaced.
1. Order Cancellation Policy
a) Cancellation Before Dispatch
- Orders can be canceled within 12 hours of placing the order or before shipment, whichever is earlier.
- Cancellation requests must be made by contacting us through:
- 📞 Phone: +91 79953 85293
- 📧 Email: info@balajipurenaturals.com
If the order has not been shipped, a full refund will be initiated.
b) Cancellation After Dispatch
- Once an order is shipped, cancellation is not possible.
- Customers may refuse delivery only if the package is visibly damaged or tampered.
2. Return Policy
Due to the nature of natural and consumable products, returns are accepted only under specific conditions.
Eligible for Return or Replacement
You may request a return or replacement if:
- Wrong product is delivered
- Product is damaged, leaked, or broken during transit
- Package is tampered with at the time of delivery
- Product is expired or defective
Return Conditions
- Return request must be raised within 24 hours of delivery.
- Product must be unused, unopened, and in original packaging.
- Original invoice and proof of purchase must be provided.
- Photos or videos may be required for verification.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or opened products
- Products damaged due to customer misuse
- Orders returned without prior approval
- Products returned after the allowed timeframe
4. Refund Policy
- Approved refunds will be processed within 5–7 business days.
- Refunds will be made to the original payment method used during purchase.
- Shipping charges (if any) are non-refundable, unless the return is due to our error.
5. Replacement Policy
- In case of approved damage or incorrect delivery, we may offer:
- Product replacement, or
- Refund, depending on product availability
- Replacement shipments will be dispatched at no extra cost.
6. Return Shipping
- If the return is due to our error (wrong/damaged product), return shipping will be arranged by us.
- If the return is not due to our error, return shipping costs may be borne by the customer.
7. Policy Abuse
Balaji Pure Naturals reserves the right to refuse returns or refunds in cases of repeated misuse, false claims, or violation of this policy.
8. Changes to This Policy
Balaji Pure Naturals reserves the right to update or modify this Cancellation & Return Policy at any time. Changes will be effective once posted on the website.
9. Contact Information
For cancellation, return, or refund requests, please contact:
📞 +91 79953 85293
📧 info@balajipurenaturals.com
📍 Plot No -296, Autonagar, Mangalagiri, Guntur, Andhra Pradesh – 522503